1. Making your booking
All bookings depend on the property being available. You as the person in charge of the party (the party leader) must be at least 18 years old at the time of booking. All other members of the party must authorise you to make the booking on the basis of these conditions. By making the booking, you confirm that you are authorised to make the booking and that all other members of the party agree that the booking will be governed by these conditions. You are responsible for making all payments due.
As long as the property is available and we have received all the relevant payments, we will give you written confirmation as soon as reasonably possible. This confirmation will show your booking details and the amount you still owe for the booking.
We will give you your written confirmation either by post or by email. If you book with us online, we will acknowledge that we have received your booking and then send you confirmation electronically or by email. If you book by post or phone, we will send your confirmation to you by post unless you tell us at the time of booking that you would prefer it to be provided electronically or by email. It is your responsibility to check your emails regularly and to let us know about any change to your email address.
We have the right to refuse any booking before we send you your written confirmation. If we do this, we will tell you in writing and promptly refund any money you have paid to us.
As soon as you receive your confirmation, you must check the details carefully. If anything is not correct, you should tell us immediately.
When you book, you should pay the deposit amount then due by paypal, or by sending us a cheque. (We only accept payment in pounds sterling.) We must then receive the rest of the money owed no less than 6 weeks before the start of your trip. However, if you book less than 6 weeks before the start of your trip, we must receive full payment of the total cost when you make the booking.
If you do not pay any payment due in relation to your booking by the appropriate date we are entitled to assume that you want to cancel your booking. In this case, we will be entitled to keep all deposits paid or due at that date.
We may increase or reduce the prices of services or correct mistakes in pricing at any time before we confirm your trip. We will confirm the price of your booking when you make it. As changes and mistakes can happen, you must check all details at the time of booking.
All prices are for the property and are not on a per person basis.
4. Brochure and website details
We aim to make sure that the information provided is presented accurately on our website, in brochures and other promotional literature or material we produce and provide. Occasionally, problems mean that some facilities or services are not available or may be restricted. If this happens, we will tell you as soon as reasonably practical after we become aware of the situation. We cannot accept responsibility for any changes or closures to local services or attractions mentioned in the brochure or on our website, by our advisers or advertised elsewhere. We make reasonable efforts to make sure that information we give you about your property and its facilities or services, as well as advertised travel and other services, is accurate and complete on the date given. We cannot accept responsibility for any inaccurate, incomplete or misleading information about the property or its facilities and services, unless this was caused by our negligence.
5. If you change or cancel your booking
If you want to change any detail of your confirmed booking, we will do our best to make the changes.
b) Full cancellations
If you have to, or want to, cancel your booking, you must phone us on the number shown on your booking confirmation as soon as possible. The day we receive your notice by phone to cancel is the date on which we will cancel your booking.
If you have paid the balance of your total holiday cost and then have to, or want to, cancel, you may receive a refund of part of the cost. However, if you have not paid your total holiday cost by the time of your cancellation, you may have to make a further payment to cover the cancellation charge.
For the purpose of the table below, total cost means the total cost of the accommodation booking, including any extra items.
|Number of days before the start date of your trip that we receive your notice to cancel||Cancellation charge|
|More than 60 days||Full 20%deposit|
|29 to 60 days||75% of total cost|
|14 days or less||90% of total cost|
|On arrival date or later||Total cost|
You may wish to obtain holiday insurance following booking to cover you for these costs should they arise.
6. Cancellations or changes by the owner
The owners do not expect to have to make any changes to your booking. However, sometimes problems happen and bookings have to be changed or cancelled or mistakes in brochures or other details corrected. The owner has the right to do so. If they do they will contact you as soon as reasonably possible to arrange a refund.
7. Events beyond our control
Unless we say otherwise in these booking conditions, unfortunately owners will not be legally responsible either jointly or individually for any compensation if they are prevented from carrying out our responsibilities under this contract as a result of events beyond our control. This means an event the owners could not, even with all due care, expect or avoid, including:
• natural disaster;
• acts of terrorism, war, riot or civil commotion;
• malicious damage;
• keeping to any law or governmental order, rule, regulation or direction;
• breakdown of equipment or machinery;
• insolvency or bankruptcy of an owner or service provider;
• fire, flood, snow or storm;
• difficulty or increased cost in getting workers, goods or transport; and
• other circumstances affecting the supply of goods or services.
We recommend that you take out enough travel insurance to cover you for your stay.
It is your responsibility to make sure that the insurance cover you buy is enough for your needs.
9. Disabilities and medical problems
If you or any member of your party has any medical problem or disability that may affect your booking, please tell us before you confirm your booking and give us full details in writing as early as possible before you travel. If the owner reasonably feels unable to properly meet that person’s particular needs, we can refuse or cancel the reservation.
10. Your property
Arrival and departure – The owner has set the following conditions on your stay at the property. You can arrive at your property at any time after 2pm (unless we tell you otherwise, for example on your confirmation) on the start date of your rental period. You must leave by 10am on the last day. If your arrival will be delayed beyond 8pm on the start date of your rental period, you must contact the owner.
You and all members of your party agree to keep the property clean and tidy, to leave the property in a similar condition as you found it when you arrived, and to behave in a way at all times while at the property which does not break any law. You and all members of your party also agree not to use the property for any illegal or commercial purpose, including subletting it or otherwise allowing anyone to stay in it who we have not previously accepted on behalf of the owner. You are responsible to the owner for the actual costs of any breakage or damage in or to the property – along with any extra costs that may result – which are caused by you or any members of your party. The owner can ask for an extra payment from you to cover any related costs.
The owner can refuse to allow you into the property or ask you to leave if they reasonably believe you or any member of your party is behaving illegally, or that any damage is likely to be caused, has been caused or is being caused by the behaviour of you or any members or your party. We will treat these circumstances as a cancellation by you.
Maximum occupancy – You also must not allow more people than the brochure states to stay overnight in the property. You must allow the owner or their representative (including workmen) access to the property at any reasonable time during your stay (except in an emergency or if a problem needs sorting out quickly and you cannot be contacted in time. In these situations, the owner can enter the property at any time without giving you prior notice).
Dogs – Well behaved house trained dogs (two maximum) may be accepted, however dogs are not allowed in the bedrooms or on any furniture. You must not leave any dogs unattended in the property, including any garden, and you must keep dogs on a lead within the boundaries of a property (including the garden). If you or any member of the party has a pet allergy, we cannot guarantee that dogs have not stayed in your property, nor can we accept any responsibility for any subsequent health reaction. It is your responsibility to make specific enquiries before booking .
Horses/Ponies. Up to two horses may be brought on your holiday. We will provide hay and straw as required together with appropriate stables and some grazing depending on the time of year. Please ring the owners to discuss if you wish to bring your horse/s.
Note: Please note this is a working farm and care needs to be taken around machinery and animals. Government guidelines suggest pregnant women should not come into contact with lambing sheep. The Holiday cottage itself is a safe distance away from sheep when they are lambing – however you are very welcome to come and see the lambs (assuming you arent pregnant!)
You will be responsible for all damage or breakages caused by you and genuine members of your party to the property or its contents. This may include responsibility for paying for this damage.
12. Special requests
If you have any special requests, you must let us know when you make a booking and confirm them in writing.
If you want to complain, we will take action to sort your complaint out as soon as possible.
14. Communicating with you
To process your booking we will need to collect and process personal information. This information will never be passed onto a third party.